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How alpha66 Handles Your Personal Information

Your account data — from your bKash deposit records to your login history — is handled with clear rules about what we collect, why we keep it, and how long it stays.

Data collected only as neededbKash, Nagad, Rocket payment records protectedContact us to request changesYour rights explained clearly
alpha66 How alpha66 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct, or remove data we hold about your account, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or through the help centre — whichever works best from your device in Bangladesh.

Team online

Live Chat

Open your account dashboard and start a chat session. Our support team can log a formal data request and confirm receipt within one business day.

Email Support

Send your request to our support address from the email registered on your account. Include your account username so we can locate your records quickly.

Help Centre

The help centre lists the steps to submit a data access or deletion request. Available from any mobile browser — no app download needed.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency are the two things we will not cut corners on. Here is how we handle the data your account generates, from the moment you deposit via bKash through to how long we keep your records.

Account Security

Your account is protected with password hashing and session tokens that expire after inactivity. Any login from an unrecognised device triggers a verification step before access is granted.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you use most. You can block non-essential cookies in your browser without losing account access.

Data Retention

Transaction records linked to bKash, Nagad, and Rocket payments are kept for the period required under applicable financial regulations, then deleted or anonymised. Account data is removed on verified request.

Requesting Changes

To update, export, or delete your personal data, contact support through live chat or email. We will confirm your identity, log the request, and respond within the timeframe required by applicable rules.

Common Questions About Your Data and Rights

Real questions from account holders about how their data is used, stored, and protected on alpha66.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device type, IP address, and session activity to keep your account secure.

We share only what is necessary. Payment processors like your bKash or Nagad provider receive transaction data to complete transfers. We do not sell personal data to advertisers or unrelated third parties.

Payment records tied to bKash, Nagad, and Rocket transactions are kept for the period required by applicable financial rules. Other account data is held while your account is active and removed on verified request.

Contact support via live chat in your account dashboard or by email from your registered address. Include your username. We will verify your identity and process the request within the applicable timeframe.

Yes. Session cookies keep you logged in; analytics cookies help us improve the lobby layout. You can block non-essential cookies through your browser settings without losing access to your account.

Access and data handling depend on your local law and eligible regions. If you are in Bangladesh, local data-protection obligations apply alongside the commitments set out in this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.